SUPPORT THROUGH SUBSCRIPTION
SUPPORT THROUGH SUBSCRIPTION
SLAs
SLAs
SLAs (Support Level Agreements) is a module that is freely available for projects and organizations. Githelp has both an administrative and operational take on SLAs, making it easy for you to create and manage your agreements, while also following up tickets and getting paid for the SLAs you have. Simple for both you and your users.
SLAs (Support Level Agreements) is a module that is freely available for projects and organizations. Githelp has both an administrative and operational take on SLAs, making it easy for you to create and manage your agreements, while also following up tickets and getting paid for the SLAs you have. Simple for both you and your users.
Accept Payments
Activate payments, set your own rates, and get regular payouts from the support provided.
Activate payments, set your own rates, and get regular payouts from the support provided.
Simplify Help
Give your users an easy-to-use, streamlined support operation.
Give your users an easy-to-use, streamlined support operation.
Stay in Control
Teams, compensations, rates and support setup can easily be changed by you at any time.
Teams, compensations, rates and support setup can easily be changed by you at any time.
CONVENIENT SlA OVERVIEW
CONVENIENT SlA OVERVIEW
Store all your SLAs in one place
Store all your SLAs in one place
Keeping all SLAs in one place is an easy way to maintain peace-of-mind when it comes to key user commitments.
Keeping all SLAs in one place is an easy way to maintain peace-of-mind when it comes to key user commitments.
ADD NEW SLAs
ADD NEW SLAs
Easily, add, remove and modify SLAs
Easily, add, remove and modify SLAs
Create new SLAs and share the access ID with your user. All SLAs can be connected to a support ticket, and handle payments with pre-defined rates.
Create new SLAs and share the access ID with your user. All SLAs can be connected to a support ticket, and handle payments with pre-defined rates.
PROVIDE HELP
PROVIDE HELP
Take on incoming tickets
Take on incoming tickets
As with standard support, ticket details can be shared on Discord, Slack or directly in the Githelp web-app. Just access the ticket link and claim it. Interested in other integrations? Let us know.
As with standard support, ticket details can be shared on Discord, Slack or directly in the Githelp web-app. Just access the ticket link and claim it. Interested in other integrations? Let us know.
SLA TICKETS
SLA TICKETS
Seperate SLAs from standard support
Seperate SLAs from standard support
Get an overview of all tickets related to your SLAs in one place, making it easy to keep track of how much time you have spent on issues from users having SLAs, and what your payments from SLAs have been.
Get an overview of all tickets related to your SLAs in one place, making it easy to keep track of how much time you have spent on issues from users having SLAs, and what your payments from SLAs have been.
REGULAR PAYOUTS
REGULAR PAYOUTS
Automatically receive payouts from your SLAs.
Automatically receive payouts from your SLAs.
Rates set with created SLAs are paid out with the frequency determined by you - Monthly, Quarterly or Annualy. All payouts are processed automatically with reports kept in your account.
Rates set with created SLAs are paid out with the frequency determined by you - Monthly, Quarterly or Annualy. All payouts are processed automatically with reports kept in your account.
FIND OUT IF WE MIGHT BE A FIT FOR YOUR PROJECT
FIND OUT IF WE MIGHT BE A FIT FOR YOUR PROJECT
Take our SLA tour through the lens of different user groups
Take our SLA tour through the lens of different user groups
See how creating SLAs, keeping track of them, and receiving payments work. Also see how help related to SLAs are carried out, from both the helper and user side.
See how creating SLAs, keeping track of them, and receiving payments work. Also see how help related to SLAs are carried out, from both the helper and user side.
What's often asked
about Githelp SLAs
What's often asked
about Githelp SLAs
Do you have more questions? Please reach out to us.
Do you have more questions? Please reach out to us.
I am handling SLAs manually today. Do I really need a system to organise my support obligations?
Many small organisations and projects have established good routines for handling incoming support and requests. However, having a dedicated system that helps you with everything from team setup, payments, reports and actual support, may free even more time, leave a better impression with your users, and lower the barrier for reaching out. Githelp is also completely free for all beta users the first 12 months after launch, where we only charge the Stripe fee for processing any payments.
I am handling SLAs manually today. Do I really need a system to organise my support obligations?
Many small organisations and projects have established good routines for handling incoming support and requests. However, having a dedicated system that helps you with everything from team setup, payments, reports and actual support, may free even more time, leave a better impression with your users, and lower the barrier for reaching out. Githelp is also completely free for all beta users the first 12 months after launch, where we only charge the Stripe fee for processing any payments.
I am handling SLAs manually today. Do I really need a system to organise my support obligations?
Many small organisations and projects have established good routines for handling incoming support and requests. However, having a dedicated system that helps you with everything from team setup, payments, reports and actual support, may free even more time, leave a better impression with your users, and lower the barrier for reaching out. Githelp is also completely free for all beta users the first 12 months after launch, where we only charge the Stripe fee for processing any payments.
What is the purpose of an SLA (Support Level Agreement)?
An SLA (Suppport Level Agreement) is an agreement between your project and a customer to ensure customers certain support guarantees, that help them feel confident about using your products. This will usually include aspects such as receiving help within x hours, amount of hours support included within a certain period, or other parameters relevant to the support experience you are committed to.
What is the purpose of an SLA (Support Level Agreement)?
An SLA (Suppport Level Agreement) is an agreement between your project and a customer to ensure customers certain support guarantees, that help them feel confident about using your products. This will usually include aspects such as receiving help within x hours, amount of hours support included within a certain period, or other parameters relevant to the support experience you are committed to.
What is the purpose of an SLA (Support Level Agreement)?
An SLA (Suppport Level Agreement) is an agreement between your project and a customer to ensure customers certain support guarantees, that help them feel confident about using your products. This will usually include aspects such as receiving help within x hours, amount of hours support included within a certain period, or other parameters relevant to the support experience you are committed to.
Is this different from a regular SLA (Service Level Agreement)?
Yes. Despite using the same acronyms (SLA), a Support Level Agreement must not be confused with a Service Level Agreement. While the latter has a broader focus, covering all aspects of delivering a service, a Support Level Agreement is a specific type of SLA that focuses exclusively on the support component. This agreement details the commitments related to how customer inquiries, incidents, and requests for support will be handled. Githelp can therefore supplement any tools used for Service Level Agreements today, by helping to cover the support aspect in a more complete way.
Is this different from a regular SLA (Service Level Agreement)?
Yes. Despite using the same acronyms (SLA), a Support Level Agreement must not be confused with a Service Level Agreement. While the latter has a broader focus, covering all aspects of delivering a service, a Support Level Agreement is a specific type of SLA that focuses exclusively on the support component. This agreement details the commitments related to how customer inquiries, incidents, and requests for support will be handled. Githelp can therefore supplement any tools used for Service Level Agreements today, by helping to cover the support aspect in a more complete way.
Is this different from a regular SLA (Service Level Agreement)?
Yes. Despite using the same acronyms (SLA), a Support Level Agreement must not be confused with a Service Level Agreement. While the latter has a broader focus, covering all aspects of delivering a service, a Support Level Agreement is a specific type of SLA that focuses exclusively on the support component. This agreement details the commitments related to how customer inquiries, incidents, and requests for support will be handled. Githelp can therefore supplement any tools used for Service Level Agreements today, by helping to cover the support aspect in a more complete way.
Can external helpers assist with SLA requests?
Yes, this is one of the benefits of implementing your SLAs in Githelp. External developers that are validated by you can help you deliver within the parameters of your agreement, as well as regular support outside SLAs. All they need to do, is to register a helper account with Githelp.
Can external helpers assist with SLA requests?
Yes, this is one of the benefits of implementing your SLAs in Githelp. External developers that are validated by you can help you deliver within the parameters of your agreement, as well as regular support outside SLAs. All they need to do, is to register a helper account with Githelp.
Can external helpers assist with SLA requests?
Yes, this is one of the benefits of implementing your SLAs in Githelp. External developers that are validated by you can help you deliver within the parameters of your agreement, as well as regular support outside SLAs. All they need to do, is to register a helper account with Githelp.
FREE FOR BETA USERS FIRST 12 MONTHS
Elevate your support efforts
And become a favorite among your users.
FREE FOR BETA USERS FIRST 12 MONTHS
Elevate your support efforts
And become a favorite among your users.
FREE FOR BETA USERS FIRST 12 MONTHS
Elevate your support efforts
And become a favorite among your users.