Support through subscription
Support through subscription
SLAs
SLAs
SLAs
SLAs (Support Level Agreements) is a module that is freely available for both Open Source and Business users. Githelp has both an administrative and operational take on SLAs, making it easy for you to create and manage your agreements, while also following up tickets and getting paid for the SLAs you have. Simple for both you and your users.
SLAs (Support Level Agreements) is a module that is freely available for both Open Source and Business users. Githelp has both an administrative and operational take on SLAs, making it easy for you to create and manage your agreements, while also following up tickets and getting paid for the SLAs you have. Simple for both you and your users.
Accept Payments
Accept Payments
Activate payments, set your own rates, and get regular payouts from the support provided.
Activate payments, set your own rates, and get regular payouts from the support provided.
Simplify Help
Simplify Help
Give your users a easy-to-use, streamlined support option.
Give your users a easy-to-use, streamlined support option.
Stay in control
Stay in control
Teams, compensations, rates and support setup can easily be changed by you at any time.
Teams, compensations, rates and support setup can easily be changed by you at any time.
CONVENIENT SLA OVERVIEW
CONVENIENT SLA OVERVIEW
Store all your SLAs in one place.
Store all your SLAs in one place.
Keeping all SLAs in one place is an easy way to maintain peace-of-mind when it comes to user commitments.
Keeping all SLAs in one place is an easy way to maintain peace-of-mind when it comes to user commitments.
ADD NEW SLAs
ADD NEW SLAs
Easily add, remove and modify SLAs
Easily add, remove and modify SLAs
Create new SLAs and share the access ID with your user. All SLAs can be connected to a support ticket, and handle payments with pre-defined rates.
Create new SLAs and share the access ID with your user. All SLAs can be connected to a support ticket, and handle payments with pre-defined rates.
PROVIDE HELP
PROVIDE HELP
Take on incoming tickets
Take on incoming tickets
As with standard support, ticket details can be shared on Discord, Slack or directly in the Githelp web-app. Just access the ticket link and claim it. Interested in other integrations? Let us know.
As with standard support, ticket details can be shared on Discord, Slack or directly in the Githelp web-app. Just access the ticket link and claim it. Interested in other integrations? Let us know.
SLA TICKETS
SLA TICKETS
Separate SLAs from standard support
Separate SLAs from standard support
Get an overview of all tickets related to your SLAs in one place, making it easy to keep track of how much time you have spent on issues from users having SLAs, and what your payments from SLAs have been.
Get an overview of all tickets related to your SLAs in one place, making it easy to keep track of how much time you have spent on issues from users having SLAs, and what your payments from SLAs have been.
REGULAR PAYOUTS
Automatically receive payouts from your SLAs.
Automatically receive payouts from your SLAs.
Rates set with created SLAs are paid out with the frequency determined by you - Monthly, Quarterly or Annualy. All payouts are processed automatically with reports kept in your account.
Rates set with created SLAs are paid out with the frequency determined by you - Monthly, Quarterly or Annualy. All payouts are processed automatically with reports kept in your account.
FIND OUT IF WE MIGHT BE A FIT FOR YOUR PROJECT
FIND OUT IF WE MIGHT BE A FIT FOR YOUR PROJECT
Take our SLA tour through the lens of different user groups
Take our SLA tour through the lens of different user groups
See how creating SLAs, keeping track of them, and receiving payments work. Also see how help related to SLAs are carried out, from both the helper and user side.
See how creating SLAs, keeping track of them, and receiving payments work. Also see how help related to SLAs are carried out, from both the helper and user side.
Common questions
Common questions
I am handling SLAs manually today. Do I really need a system to organise my support obligations?
I am handling SLAs manually today. Do I really need a system to organise my support obligations?
I am handling SLAs manually today. Do I really need a system to organise my support obligations?
What is the purpose of an SLA (Support Level Agreement)?
What is the purpose of an SLA (Support Level Agreement)?
What is the purpose of an SLA (Support Level Agreement)?
Is this different from a regular SLA (Service Level Agreement)?
Is this different from a regular SLA (Service Level Agreement)?
Is this different from a regular SLA (Service Level Agreement)?
Can external helpers assist with SLA requests?
Can external helpers assist with SLA requests?
Can external helpers assist with SLA requests?