Last updated: June 25, 2025
Githelp AS (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our platform, Githelp (“Platform”).
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Who We Are
For any questions regarding these Terms, please contact us at:
Githelp AS
Org. no: 932 558 718
Krambugata 2, 7011 Trondheim, Norway
Email: hello@githelp.app
Githelp is the data controller for the processing of personal data described in this Privacy Policy.
Personal Data We Collect
We may collect and process the following categories of personal data:
a. User-Provided Information
Name, email address, and username
Login credentials (hashed, never stored in plain text)
Profile data voluntarily added to improve support interactions
Support queries and descriptions
Files or attachments you upload
b. Support Interaction Data
Communication content (text, voice, video)
Session metadata (time, duration, participants)
Recordings (with consent where applicable)
c. Usage and Device Information
IP address, browser type, device info
Pages visited and time spent on platform
Cookie and tracking data (see Cookies Policy)
d. Payment Data
We do not store or process payment information directly. Payments are handled by secure third-party payment processors. Only transaction metadata (e.g., timestamps, amounts) is linked to your account for billing records.
How We Use Your Data
We use your personal data for the following purposes:
To create and maintain your user account
To facilitate support interactions between users and experts/helpers
To provide, monitor, and improve our services
To manage support agreements and SLAs
To process payments and deliver invoices
To validate and manage expert/helper contributors
To ensure platform security and prevent misuse
To comply with legal obligations
Legal Basis for Processing
Under GDPR, we process personal data based on one or more of the following legal bases:
Performance of a contract – e.g., providing platform functionality and support
Legitimate interests – e.g., improving services, fraud prevention
Consent – e.g., storing recordings, sending marketing (where applicable)
Legal obligations – e.g., accounting and tax compliance
Recordings and Communication
Githelp may record support sessions (text, voice, or video) for:
Quality assurance and training
Dispute resolution
Improving user experience
Recordings are only made with prior notice and, where required by law, user consent.
Sharing and Disclosure
We may share your personal data with:
Experts and support providers validated on our platform
Third-party processors, such as:
- Payment gateways (e.g., Stripe)
- Hosting and infrastructure providers
- Analytics tools (e.g., Google Analytics)
Legal authorities when required by law
All third parties are bound by data processing agreements in line with GDPR requirements.
International Data Transfers
If personal data is transferred outside the EEA, we ensure adequate protection using:
Standard Contractual Clauses (SCCs)
Transfers to countries with adequacy decisions
Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
Session recordings: typically retained for up to 6 months (unless extended for training or dispute resolution)
Account and profile data: retained while your account is active
Payment records: retained for up to 5 years in accordance with legal obligations
Your Rights Under GDPR
You have the right to:
Access your personal data
Correct or update your data
Request deletion ("right to be forgotten"
Restrict or object to processing
Port your data to another provider
Withdraw consent at any time (where applicable)
Lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet)
To exercise any of these rights, contact us at: hello@githelp.app
Security Measures
Children's Data
Githelp is not intended for use by children under the age of 16. We do not knowingly collect data from minors without verified parental consent.
Cookies and Tracking
Githelp uses cookies to enhance user experience, analyze traffic, and support secure access. For more details, see our separate Cookies Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. If significant changes are made, we will notify users via email or through the platform. Continued use of Githelp after such updates constitutes acceptance of the revised policy.
Contact us
For any questions or concerns about this Privacy Policy or your data, contact:
Githelp AS
Krambugata 2, 7011 Trondheim, Norway
Email: hello@githelp.app