Privacy Policy

Privacy Policy

Last updated: June 25, 2025

Githelp AS (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our platform, Githelp (“Platform”).

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

  1. Who We Are

For any questions regarding these Terms, please contact us at:

Githelp AS

Org. no: 932 558 718



Krambugata 2, 7011 Trondheim, Norway
Email: hello@githelp.app


Githelp is the data controller for the processing of personal data described in this Privacy Policy.

  1. Personal Data We Collect

We may collect and process the following categories of personal data:

a. User-Provided Information

  • Name, email address, and username

  • Login credentials (hashed, never stored in plain text)

  • Profile data voluntarily added to improve support interactions

  • Support queries and descriptions

  • Files or attachments you upload

b. Support Interaction Data

  • Communication content (text, voice, video)

  • Session metadata (time, duration, participants)

  • Recordings (with consent where applicable)

c. Usage and Device Information

  • IP address, browser type, device info

  • Pages visited and time spent on platform

  • Cookie and tracking data (see Cookies Policy)

d. Payment Data

We do not store or process payment information directly. Payments are handled by secure third-party payment processors. Only transaction metadata (e.g., timestamps, amounts) is linked to your account for billing records.

  1. How We Use Your Data

We use your personal data for the following purposes:

  • To create and maintain your user account

  • To facilitate support interactions between users and experts/helpers

  • To provide, monitor, and improve our services

  • To manage support agreements and SLAs

  • To process payments and deliver invoices

  • To validate and manage expert/helper contributors

  • To ensure platform security and prevent misuse

  • To comply with legal obligations

  1. Legal Basis for Processing

Under GDPR, we process personal data based on one or more of the following legal bases:

  • Performance of a contract – e.g., providing platform functionality and support

  • Legitimate interests – e.g., improving services, fraud prevention

  • Consent – e.g., storing recordings, sending marketing (where applicable)

  • Legal obligations – e.g., accounting and tax compliance

  1. Recordings and Communication

Githelp may record support sessions (text, voice, or video) for:

  • Quality assurance and training

  • Dispute resolution

  • Improving user experience


Recordings are only made with prior notice and, where required by law, user consent.

  1. Sharing and Disclosure

We may share your personal data with:

  • Experts and support providers validated on our platform

  • Third-party processors, such as:

    - Payment gateways (e.g., Stripe)

    - Hosting and infrastructure providers

    - Analytics tools (e.g., Google Analytics)

  • Legal authorities when required by law


All third parties are bound by data processing agreements in line with GDPR requirements.

  1. International Data Transfers

If personal data is transferred outside the EEA, we ensure adequate protection using:


  • Standard Contractual Clauses (SCCs)

  • Transfers to countries with adequacy decisions

  1. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.


  • Session recordings: typically retained for up to 6 months (unless extended for training or dispute resolution)

  • Account and profile data: retained while your account is active

  • Payment records: retained for up to 5 years in accordance with legal obligations

  1. Your Rights Under GDPR

You have the right to:


  • Access your personal data

  • Correct or update your data

  • Request deletion ("right to be forgotten"

  • Restrict or object to processing

  • Port your data to another provider

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet)


To exercise any of these rights, contact us at: hello@githelp.app

  1. Security Measures

We apply industry-standard technical and organizational measures to safeguard personal data, including:


  • Data encryption

  • Access controls

  • Secure storage and backups

  • Employee confidentiality training

  1. Children's Data

Githelp is not intended for use by children under the age of 16. We do not knowingly collect data from minors without verified parental consent.

  1. Cookies and Tracking

Githelp uses cookies to enhance user experience, analyze traffic, and support secure access. For more details, see our separate Cookies Policy.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify users via email or through the platform. Continued use of Githelp after such updates constitutes acceptance of the revised policy.

  1. Contact us

For any questions or concerns about this Privacy Policy or your data, contact:

Githelp AS

Krambugata 2, 7011 Trondheim, Norway

Email: hello@githelp.app