Last updated: June 25, 2025
This Cookies Policy explains how Githelp AS (“we”, “us”, or “our”) uses cookies and similar technologies on the Githelp platform (“Platform”).
By using our Platform, you agree to our use of cookies as described in this policy. You can manage your cookie preferences at any time (see Section 5).
What Are Cookies?
Cookies are small text files stored on your browser or device when you visit a website or use an online service. They help websites function properly, remember your preferences, and gather analytics.
Personal Data We Collect
We use the following categories of cookies on Githelp:
a. Strictly Necessary Cookies
These cookies are essential for you to browse the Platform and use core features (e.g., logging in, navigating between pages, maintaining session security).
Examples:
Login credentials (hashed, never stored in plain text)
Profile data voluntarily added to improve support interactions
Support queries and descriptions
Files or attachments you upload
b. Support Interaction Data
These cookies help us understand how users interact with the Platform, so we can improve its performance and usability. Performance cookies do not collect information that directly identifies individuals, and are used only for aggregated usage statistics.
Examples:
Page visit statistics
Error tracking
Feature usage
Tool example: Google Analytics (only if used — you can add or remove specific tools here)
c. Usage and Device Information
These cookies remember your settings and choices to enhance your experience on the Platform.
Examples:
Language prefeneces
UI layout settings
User interface customizations
Cookies Duration
Cookies can be:
Session cookies: deleted when you close your browser
Persistent cookies: remain until they expire or are manually deleted
We retain cookies only as long as necessary to achieve their purpose.
Third-Party Cookies
Some cookies may be set by third-party services integrated with Githelp (e.g., analytics tools, embedded content, payment providers).
These third parties may also collect data in accordance with their own privacy policies. You will be informed of their use and asked for consent where required.
How to Manage Your Cookie Preferences
You can manage or disable cookies through your browser settings. Most browsers allow you to:
View cookies
Delete cookies
Block cookies from specific sites
Block all cookies
Additionally, where required by law, you will be presented with a cookie consent banner upon first visit, allowing you to accept or reject non-essential cookies.
Changes to This Cookies Policy
We may update this Cookies Policy to reflect changes in technology, law, or our cookie practices. Updates will be posted with a revised "Last Updated" date.
Contact us
If you have any questions about our use of cookies or this policy, contact:
Githelp AS
Krambugata 2, 7011 Trondheim, Norway
Email: hello@githelp.app