Have you ever thought to yourself?

I am providing a lot of support to my users for free. I wish I could have charged them a small amount in a simple and flexible way.

or

My community is great. I would have loved to have a support platform that made it easy for me to engage them in support. 

or simply

Balancing between providing support, building new features, maintaining the codebase, discovering new talent, and trying to reach sustainability can be difficult. 

Well, Githelp is on a quest to solve these headaches, while also delivering a full bouquet of other value-adding features for small and medium sized code projects that's looking for first class support. After months of surveys, prototyping, interviews and great discussions with multiple repositories and developers we have gathered all the feedback we have gotten, and finally started building our Beta. 

Our reason for starting Githelp

From the very start we wanted to make a tool that could serve the Open Source community in a way that makes funding and support more sustainable when competing with paid software alternatives. From a business perspective it may have made more sense to go after enterprise-level organisations, but our motivation for starting Githelp was ignited by beeing able to support the access of Open Source code and battle the notion of support “always being free”. 

We understand that lack of funding can be a challenge for progress and motivation, and believe paid support and community engagement are not only ways to make projects more accessible, but also more sustainable for the maintainers long term. This without conflicting with the Open Source philosophy. That said, we have also opened our product for small and medium sized businesses, but under another pricing model than Open Source projects are able to enter into.

What can you expect from Githelp Beta?

With Githelp we are aiming to make quality support more accessible while helping projects engage their communities, discovering new talent and providing paid support options to offset support costs or simply add an extra source of funding. 

As a Beta user you´ll be able to: 

• Offer paid support to your users in an integrated way - either “by the minute” or through SLAs

• Engage your community in support. Githelp makes it possible for any project to involve key community players as contributors in their support-efforts without having to worry about how to distribute funds, do payouts, or paying for extra “seats”. We believe this encourages community engagement and retains the most important talent in your community.

• Set up your own support page in less than 5 minutes.

• Create and operate SLAs in a simple and user-friendly manner. 

• And of course, all the standard features that are expected in a support tool such as ticketing, delegation and insights.

Exclusive offer to early Beta users

With an overwhelming number of new concepts launching every day, we understand that it requires a visionary mind to put your faith in a new actor without any product history to show for. Therefore we want to thank everyone who still decides to sign up for our beta wait list, by offering a free 12 months of full access to all Githelp features, after launch. 

If you like our features and consider yourself a curious mind, go here to read more and sign up for our beta. 

Cheers from The Githelp Team