Open source support made sustainable.
The software support tool that easily let you activate your community, streamline ticket payments and structure support activities with anyone. All controlled by you.
The software support tool that easily let you activate your community, streamline ticket payments and structure support activities with anyone. All controlled by you.
FREE FOR BETA USERS FIRST 12 MONTHS
FREE FOR BETA USERS FIRST 12 MONTHS
NO PER SEAT COST
Engage & Compensate
Whether you are one or several that plan to do support, you can easily set up payments, compensations, and cost-free scale your team.
Activate your community
Set payments
Automate payouts
NO PER SEAT COST
Engage & Compensate
Whether you are one or several that plan to do support, you can easily set up payments, compensations, and cost-free scale your team.
Activate your community
Set payments
Automate payouts
BUILD YOUR SUPPORT TEAM
Engage & Compensate
Whether you are one or several that plan to do support, you can easily set up payments, compensations, and cost-free scale your team.
Activate your community
Set payments
Automate payouts
BUILD YOUR SUPPORT TEAM
Engage & Compensate
Whether you are one or several that plan to do support, you can easily set up payments, compensations, and cost-free scale your team.
Activate your community
Set payments
Automate payouts
EASY TO SET UP & RUN
EASY TO SET UP & RUN
Get going with minimal effort
Get going with minimal effort
With Githelp, setting up and maintaing support requires minimal effort. And, without activity you don't pay anything.
With Githelp, setting up and maintaing support requires minimal effort. And, without activity you don't pay anything.
Set up in minutes
Set up and go live in minutes. Just create your project, set your team and rates, and share your support page.
Set up in minutes
Set up and go live in minutes. Just create your project, set your team and rates, and share your support page.
Set up in minutes
Set up and go live in minutes. Just create your project, set your team and rates, and share your support page.
No maintenance needed
Are you happy with your initial setup - it is basically “set it and forget it”. Only changes and incoming tickets require your attention.
No maintenance needed
Are you happy with your initial setup - it is basically “set it and forget it”. Only changes and incoming tickets require your attention.
No maintenance needed
Are you happy with your initial setup - it is basically “set it and forget it”. Only changes and incoming tickets require your attention.
Free if no acticity
Completely free for first 12 months. Then only commission if you have actual transactions from support. No activity = no cost.
Free if no acticity
Completely free for first 12 months. Then only commission if you have actual transactions from support. No activity = no cost.
Free if no acticity
Completely free for first 12 months. Then only commission if you have actual transactions from support. No activity = no cost.
RECEIVE PAYMENTS - OR GO FREE
RECEIVE PAYMENTS - OR GO FREE
Justify time spent on support by getting paid to help.
Justify time spent on support by getting paid to help.
Offering help for free is a strong part of the open source culture. However, spending multiple hours a week without anything in return, can be challenging for most projects. Accepting payments in a seamless way can make it easier to justify spending more time on support and make the project more sustainable long term, for both you, your users and your team. Many businesses are happy to pay for support.
Offering help for free is a strong part of the open source culture. However, spending multiple hours a week without anything in return, can be challenging for most projects. Accepting payments in a seamless way can make it easier to justify spending more time on support and make the project more sustainable long term, for both you, your users and your team. Many businesses are happy to pay for support.
X USD
Y USD/min
Z USD/min
Ticket Start Price
Price for starting the support. You will of course not pay anything if your ticket isn´t picked up.
First 60 minutes
This is the price per minute for the first 60 minutes. Most issues are solved within that time.
After 60 minutes
If the support is lengthy, the price drops to Z USD per minute after the first hour.
X USD
Y USD/min
Z USD/min
X USD
Y USD/min
Z USD/min
Ticket Start Price
Price for starting the support. You will of course not pay anything if your ticket isn´t picked up.
First 60 minutes
This is the price per minute for the first 60 minutes. Most issues are solved within that time.
After 60 minutes
If the support is lengthy, the price drops to Z USD per minute after the first hour.
X USD
Y USD/min
Z USD/min
SET THE SHARE
SET THE SHARE
Distribute payments to yourself or your team automatically
Distribute payments to yourself or your team automatically
Helpers you validate will be able to pick up tickets, and get paid for their efforts. Payments are processed automatically with the rates and shares set by you.
Helpers you validate will be able to pick up tickets, and get paid for their efforts. Payments are processed automatically with the rates and shares set by you.
M
Michael B.
Helper
$40.50
Paid Out
Chronicle
Project
$4.50
Paid Out
S
Simon H.
User
$45.00
Paid
M
Michael B.
Helper
$40.50
Paid Out
Chronicle
Project
$4.50
Paid Out
S
Simon H.
User
$45.00
Paid
M
Michael B.
Helper
$40.50
Paid Out
Chronicle
Project
$4.50
Paid Out
S
Simon H.
User
$45.00
Paid
You get paid instantly after closing a ticket
You get paid instantly after closing a ticket
YOUR CUSTOM SUPPORT LANDING PAGE
YOUR CUSTOM SUPPORT LANDING PAGE
Create a neat support experience for your users
Create a neat support experience for your users
Set name, logo, and support rates. And when ready, distribute your support landing across the channels your users are present today. Give your users an easy-to-use, streamlined support option - supplementing any AI-tools they are using.
Set name, logo, and support rates. And when ready, distribute your support landing across the channels your users are present today. Give your users an easy-to-use, streamlined support option - supplementing any AI-tools they are using.
NOTIFICATIONS ON YOUR TERMS
NOTIFICATIONS ON YOUR TERMS
Get notifications in the channel you prefer.
Get notifications in the channel you prefer.
Ticket details can be shared on Discord, Slack or directly in the Githelp web-app. Access the ticket link and claim it, if you have time and think you can help.
Ticket details can be shared on Discord, Slack or directly in the Githelp web-app. Access the ticket link and claim it, if you have time and think you can help.
KEY METRICS & STATS
KEY METRICS & STATS
A closer look into your team and your users
A closer look into your team and your users
A full real time overview of data related to tickets. Including time spent, involved helpers, percentage solved and issue types.
A full real time overview of data related to tickets. Including time spent, involved helpers, percentage solved and issue types.
BUILT FOR ALL
BUILT FOR ALL
A setup that makes sense with and without support activity
A setup that makes sense with and without support activity
The level of support activity varies a lot from project to project. Introducing a low barrier way to reach out, may make it easier for users to ask for help, while also making your project feel safer to use.
The level of support activity varies a lot from project to project. Introducing a low barrier way to reach out, may make it easier for users to ask for help, while also making your project feel safer to use.
Without Support Activity
Without Support Activity
A better first impression, making it easier for users to choose your project.
With Support Activity
With Support Activity
A streamlined support experience and extra source of funding.
Made for projects with zero support to teams having daily support activity
Made for projects with zero support to teams having daily support activity
TOURS
TOURS
Take our tour through the lens of different user groups
Take our tour through the lens of different user groups
Introducing the core features and functionality.
Introducing the core features and functionality.
Common questions
Common questions
Do you have other questions? Please reach out to us.
Do you have other questions? Please reach out to us.
Shouldn't Open Source be free?
We agree, Open Source should be free. However, that does not mean that all support should be. The fact is that most businesses do not contribute with donations, or with code, but still expect immediate responses and quality assurances on your work. We think that this is something that they should be able to pay for if they want. This is where Githelp can help your team to give businesses who don't want to pay for donations, but are happy to pay for premium and expedited support, a way to contribute to your project.
Shouldn't Open Source be free?
We agree, Open Source should be free. However, that does not mean that all support should be. The fact is that most businesses do not contribute with donations, or with code, but still expect immediate responses and quality assurances on your work. We think that this is something that they should be able to pay for if they want. This is where Githelp can help your team to give businesses who don't want to pay for donations, but are happy to pay for premium and expedited support, a way to contribute to your project.
Shouldn't Open Source be free?
We agree, Open Source should be free. However, that does not mean that all support should be. The fact is that most businesses do not contribute with donations, or with code, but still expect immediate responses and quality assurances on your work. We think that this is something that they should be able to pay for if they want. This is where Githelp can help your team to give businesses who don't want to pay for donations, but are happy to pay for premium and expedited support, a way to contribute to your project.
What is the point if we already have LLMs?
LLMs are amazing tools and can help developers solve many tasks. However, not all types of help is LLM appropriate and sometimes businesses want to spar with someone with domain knowledge. Githelp can help your users feel confident about your project and the ability to receive help from a human when needed.
What is the point if we already have LLMs?
LLMs are amazing tools and can help developers solve many tasks. However, not all types of help is LLM appropriate and sometimes businesses want to spar with someone with domain knowledge. Githelp can help your users feel confident about your project and the ability to receive help from a human when needed.
What is the point if we already have LLMs?
LLMs are amazing tools and can help developers solve many tasks. However, not all types of help is LLM appropriate and sometimes businesses want to spar with someone with domain knowledge. Githelp can help your users feel confident about your project and the ability to receive help from a human when needed.
We have Github issues and discussions, why Githelp?
Issues and discussions are a great way to engage your community and should still be encouraged. However, many issues and discussions are left unanswered, or answered too late. This is risky for many businesses as they don't know whether or not they will actually get help when needed, and many businesses decide to drop projects because of delayed responses. Githelp accompanies your existing channels to let those with higher urgency opt-in to pay for support on the go.
We have Github issues and discussions, why Githelp?
Issues and discussions are a great way to engage your community and should still be encouraged. However, many issues and discussions are left unanswered, or answered too late. This is risky for many businesses as they don't know whether or not they will actually get help when needed, and many businesses decide to drop projects because of delayed responses. Githelp accompanies your existing channels to let those with higher urgency opt-in to pay for support on the go.
We have Github issues and discussions, why Githelp?
Issues and discussions are a great way to engage your community and should still be encouraged. However, many issues and discussions are left unanswered, or answered too late. This is risky for many businesses as they don't know whether or not they will actually get help when needed, and many businesses decide to drop projects because of delayed responses. Githelp accompanies your existing channels to let those with higher urgency opt-in to pay for support on the go.
Who can receive payments?
You, or anyone you validate.
To distribute payments we use Stripe which has support for the following countries:
Don't find your country there? No worries, let us know and we will try to find a solution.
Who can receive payments?
You, or anyone you validate.
To distribute payments we use Stripe which has support for the following countries:
Don't find your country there? No worries, let us know and we will try to find a solution.
Who can receive payments?
You, or anyone you validate.
To distribute payments we use Stripe which has support for the following countries:
Don't find your country there? No worries, let us know and we will try to find a solution.
Can we offer our support for free?
Yes, you can choose for yourselves how much, if anything, you want to charge for support.
Can we offer our support for free?
Yes, you can choose for yourselves how much, if anything, you want to charge for support.
Can we offer our support for free?
Yes, you can choose for yourselves how much, if anything, you want to charge for support.
Common questions
FREE FOR BETA USERS FIRST 12 MONTHS
Elevate your support efforts
And become a favorite among your users.
FREE FOR BETA USERS FIRST 12 MONTHS
Elevate your support efforts
And become a favorite among your users.