PAID SUPPORT MADE SIMPLE
PAID SUPPORT MADE SIMPLE
Sustainable Support for Businesses
Sustainable Support for Businesses
We let businesses introduce paid support to their users and let them engage their community in support efforts. Githelp is a flexible and easy-to-use technical support experience.
We let businesses introduce paid support to their users and let them engage their community in support efforts. Githelp is a flexible and easy-to-use technical support experience.
Accept Payments
Accept Payments
Activate payments, set your own rates, and get regular payouts from the support provided.
Activate payments, set your own rates, and get regular payouts from the support provided.
Simplify Help
Simplify Help
Give your users an easy-to-use, streamlined support option.
Give your users an easy-to-use, streamlined support option.
Stay in Control
Stay in Control
Teams, compensations, rates and support setup can easily be changed by you at any time.
Teams, compensations, rates and support setup can easily be changed by you at any time.
ACTIVATE PAYMENTS
ACTIVATE PAYMENTS
Offload suppport expenses by introducing paid help
Offload suppport expenses by introducing paid help
Cover fully or parts of internal expenses related to support. Reduce the net cost, and help filter out who has the greatest need of help. The rates are of course set by you.
Cover fully or parts of internal expenses related to support. Reduce the net cost, and help filter out who has the greatest need of help. The rates are of course set by you.
Chronicle's Rates
Chronicle's Rates
X USD
Y USD/min
Z USD/min
Ticket Start Price
Price for starting the support. You will of course not pay anything if your ticket isn´t picked up.
Price for starting the support. You will of course not pay anything if your ticket isn´t picked up.
First 60 minutes
This is the price per minute for the first 60 minutes. Most issues are solved within that time.
After 60 minutes
If the support is lengthy, the price drops to Z USD per minute after the first hour.
X USD
Y USD/min
Z USD/min
CUSTOM SUPPORT LANDING PAGE
CUSTOM SUPPORT LANDING PAGE
Let your users pay by the ticket or get help through an SLA
Let your users pay by the ticket or get help through an SLA
Regardless of organisation size, a smooth support experience can give confidence in your product to your users. With Githelp you get an easy-to-use channel for them to solve their issues faster when needed - supplementing any AI-tools they are already using.
Regardless of organisation size, a smooth support experience can give confidence in your product to your users. With Githelp you get an easy-to-use channel for them to solve their issues faster when needed - supplementing any AI-tools they are already using.
Make it visible where your users are
Make it visible where your users are
SET COMPENSATIONS
SET COMPENSATIONS
Distribute payments to your team or community automatically.
Distribute payments to your team or community automatically.
Helpers you validate will be able to pick up tickets, and get paid for their efforts if they are outside your organisation. Payments are processed automatically with the rates and shares set by you.
Helpers you validate will be able to pick up tickets, and get paid for their efforts if they are outside your organisation. Payments are processed automatically with the rates and shares set by you.
M
Michael B.
Helper
$40.50
Paid Out
Chronicle
Project
$4.50
Paid Out
S
Simon H.
User
$45.00
Paid
M
Michael B.
Helper
$40.50
Paid Out
Chronicle
Project
$4.50
Paid Out
S
Simon H.
User
$45.00
Paid
M
Michael B.
Helper
$40.50
Paid Out
Chronicle
Project
$4.50
Paid Out
S
Simon H.
User
$45.00
Paid
STATISTICS & INSIGHT
STATISTICS & INSIGHT
See how your team is performing
See how your team is performing
See how your team is performing
See how your team and community are performing in solving tickets. Easily remove helpers that don’t live up to your standards, or follow them up directly to improve their performance.
See how your team and community are performing in solving tickets. Easily remove helpers that don’t live up to your standards, or follow them up directly to improve their performance.
DISCOVER NEW TALENT
DISCOVER NEW TALENT
Idenitfy hidden gems in your support community
Idenitfy hidden gems in your support community
Adding helpers is done in a minute and is cost-free. By engaging helpers in a low-key manner, you may identify talent in your community that you otherwise wouldn’t have seen. Maybe your community helpers are your next hires?
Adding helpers is done in a minute and is cost-free. By engaging helpers in a low-key manner, you may identify talent in your community that you otherwise wouldn’t have seen. Maybe your community helpers are your next hires?
ADD, REMOVE OR ACCEPT HELPERS
Dynamically manage your support team
Already a large team, or want to have a scalable setup? Support teams can consist of anything from one to several helpers.
1. Validate
2. Notify
3. Compensate
ADD, REMOVE OR ACCEPT HELPERS
Dynamically manage your support team
Already a large team, or want to have a scalable setup? Support teams can consist of anything from 1 to several helpers.
1. Validate
2. Notify
3. Compensate
ADD, REMOVE OR ACCEPT HELPERS
Dynamically manage your support team
Already a large team, or want to have a scalable setup? Support teams can consist of anything from 1 to several helpers.
1. Validate
2. Notify
3. Compensate
FIND OUT IF WE MIGHT BE A FIT FOR YOUR PROJECT
FIND OUT IF WE MIGHT BE A FIT FOR YOUR PROJECT
Take our tour through the lens of different user groups
Take our tour through the lens of different user groups
Githelp was initially created to help OS projects add an extra source of funding and professionalise support, but has since been developed to also meet the needs of small and medium sized businesses.
Githelp was initially created to help OS projects add an extra source of funding and professionalise support, but has since been developed to also meet the needs of small and medium sized businesses.
Common Questions
Do you have other questions? Please reach out to us.
Do you have other questions? Please reach out to us.
Why should I consider Githelp when I use “XYZ” for support today?
There are many good support tools out there, such as Zendesk, Jira and ServiceNow, to mention a few. But if you experience value from having one of the following features, in addition to what you normally would expect from a support service, you may want to consider Githelp:
Easily add, accept and remove helpers freely, both inside and outside your organisation, without worrying about any “per seat cost”.
Introduce payments to your users in a seamless and integrated way.
Set up a personal and sharable landing page for support with your organisation/project.
Not just administer, but also operate, SLAs (Support Level Agreements), with regards to carried out support and payments.
More easily engage your community in support, and discover new talent, from the support conducted.
This is some of the most central benefits of using Githelp.
Why should I consider Githelp when I use “XYZ” for support today?
There are many good support tools out there, such as Zendesk, Jira and ServiceNow, to mention a few. But if you experience value from having one of the following features, in addition to what you normally would expect from a support service, you may want to consider Githelp:
Easily add, accept and remove helpers freely, both inside and outside your organisation, without worrying about any “per seat cost”.
Introduce payments to your users in a seamless and integrated way.
Set up a personal and sharable landing page for support with your organisation/project.
Not just administer, but also operate, SLAs (Support Level Agreements), with regards to carried out support and payments.
More easily engage your community in support, and discover new talent, from the support conducted.
This is some of the most central benefits of using Githelp.
Why should I consider Githelp when I use “XYZ” for support today?
There are many good support tools out there, such as Zendesk, Jira and ServiceNow, to mention a few. But if you experience value from having one of the following features, in addition to what you normally would expect from a support service, you may want to consider Githelp:
Easily add, accept and remove helpers freely, both inside and outside your organisation, without worrying about any “per seat cost”.
Introduce payments to your users in a seamless and integrated way.
Set up a personal and sharable landing page for support with your organisation/project.
Not just administer, but also operate, SLAs (Support Level Agreements), with regards to carried out support and payments.
More easily engage your community in support, and discover new talent, from the support conducted.
This is some of the most central benefits of using Githelp.
What is the point if we already have LLMs?
LLMs are amazing tools and can help developers solve many tasks. However, not all types of help is LLM appropriate and sometimes businesses want to spar with someone with domain knowledge. Githelp can help your users feel confident about your project and the ability to receive help from a human when needed.
What is the point if we already have LLMs?
LLMs are amazing tools and can help developers solve many tasks. However, not all types of help is LLM appropriate and sometimes businesses want to spar with someone with domain knowledge. Githelp can help your users feel confident about your project and the ability to receive help from a human when needed.
What is the point if we already have LLMs?
LLMs are amazing tools and can help developers solve many tasks. However, not all types of help is LLM appropriate and sometimes businesses want to spar with someone with domain knowledge. Githelp can help your users feel confident about your project and the ability to receive help from a human when needed.
We have Github issues and discussions, why Githelp?
Issues and discussions are a great way to engage your community and should still be encouraged. However, many issues and discussions are left unanswered, or answered too late. This is risky for many businesses as they don't know whether or not they will actually get help when needed, and many businesses decide to drop projects because of delayed responses. Githelp accompanies your existing channels to let those with higher urgency opt-in to pay for support on the go.
We have Github issues and discussions, why Githelp?
Issues and discussions are a great way to engage your community and should still be encouraged. However, many issues and discussions are left unanswered, or answered too late. This is risky for many businesses as they don't know whether or not they will actually get help when needed, and many businesses decide to drop projects because of delayed responses. Githelp accompanies your existing channels to let those with higher urgency opt-in to pay for support on the go.
We have Github issues and discussions, why Githelp?
Issues and discussions are a great way to engage your community and should still be encouraged. However, many issues and discussions are left unanswered, or answered too late. This is risky for many businesses as they don't know whether or not they will actually get help when needed, and many businesses decide to drop projects because of delayed responses. Githelp accompanies your existing channels to let those with higher urgency opt-in to pay for support on the go.
Can we offer our support for free?
Yes, you can choose for yourselves how much, if anything, you want to charge for premium support.
Can we offer our support for free?
Yes, you can choose for yourselves how much, if anything, you want to charge for premium support.
Can we offer our support for free?
Yes, you can choose for yourselves how much, if anything, you want to charge for premium support.
Who can receive payments?
You, or anyone you validate.
To distribute payments we use Stripe which has support for the following countries:
Don't find your country there? No worries, let us know and we will try to find a solution.
Who can receive payments?
You, or anyone you validate.
To distribute payments we use Stripe which has support for the following countries:
Don't find your country there? No worries, let us know and we will try to find a solution.
Who can receive payments?
You, or anyone you validate.
To distribute payments we use Stripe which has support for the following countries:
Don't find your country there? No worries, let us know and we will try to find a solution.
Can I integrate this with our own solutions?
We are happy to assist you with any integration you might need. However, as there are a plethora of solutions out there it is not certain that we have support for your needs out of the box. Get in touch and we will help you out where we can.
Can I integrate this with our own solutions?
We are happy to assist you with any integration you might need. However, as there are a plethora of solutions out there it is not certain that we have support for your needs out of the box. Get in touch and we will help you out where we can.
Can I integrate this with our own solutions?
We are happy to assist you with any integration you might need. However, as there are a plethora of solutions out there it is not certain that we have support for your needs out of the box. Get in touch and we will help you out where we can.
Common Questions
FREE FOR BETA USERS FIRST 12 MONTHS
Elevate your support efforts
And become a favorite among your users.
FREE FOR BETA USERS FIRST 12 MONTHS
Elevate your support efforts
And become a favorite among your users.
FREE FOR BETA USERS FIRST 12 MONTHS
Elevate your support efforts
And become a favorite among your users.