SaaS

Introducing Paid Support for Open Source

Jul 31, 2025

Green Fern

Open source has long been the foundation of innovation in the software world. Developers across the globe contribute time, energy, and expertise to create tools, libraries, and platforms that power the internet as we know it. But while adoption of open-source software has soared, one thing has remained largely unchanged: how open source maintainers are compensated for their support.

At Githelp, we’re changing that.

🛠️ Why Paid Support for Open Source?

Many open-source maintainers offer their time to respond to issues, review pull requests, or debug problems — often unpaid. This creates a sustainability challenge for individuals and teams maintaining popular repositories.

With Githelp, maintainers can now:

  • Offer structured, paid support directly through their GitHub projects

  • Manage support tickets from users with clear expectations and timelines

  • Receive payments for their time and expertise

All while staying focused on what matters — building great software.

⚙️ How It Works

  1. Enable Githelp on your repository
    Connect your GitHub account, and choose which repos or organizations you'd like to support.

  2. Set up your support tiers
    Offer different response levels, pricing options, or scope limits — you’re in full control.

  3. Receive support requests
    Users can submit paid tickets through Githelp. You'll see their questions, context, and urgency before deciding to accept.

  4. Get paid instantly
    Payments are processed upfront, and you’re rewarded for your time — not just your code.

💡 Built for Developers, by Developers

We designed Githelp with empathy for both sides:

  • For users, it’s a clean, transparent way to get expert help from the very people who built the tools they rely on.

  • For maintainers, it means no more unpaid emotional labor in crowded issue threads. You choose what you take on, and when.

🌍 Supporting a Sustainable Ecosystem

Githelp isn’t just a product — it’s a step toward making open-source sustainable.

We believe that when developers are empowered to support their communities and get paid fairly, everyone wins. Whether you maintain a widely used package or a niche tool with a loyal following, Githelp helps you turn your support into a scalable, rewarding experience.

Ready to Get Started?

👉 Become a beta user and activate paid support on your repos today.

Let’s build a future where open source isn’t just free — it’s fair.