Last updated: July 20, 2024
Thank you for using Githelp, a service dedicated to providing support for open source projects. By using our platform, you agree to the following terms and conditions:
Service Description
Githelp offers open source projects the ability to create customized support pages for their specific projects. Users seeking assistance with project-related issues can visit these support pages, provide information about their problem, and share their contact information to facilitate communication.
User Request
When a user submits a support request through the project's Githelp support page, they may choose between instant or scheduled support. An expert validated by Githelp and the respective repository will reach out to offer assistance based on availability and expertise.
Support Channels
Githelp provides support through video chat, voice chat, or text chat, catering to the user's preferred mode of communication. Type of communicatuon channel is chosen as a part of the form that is filled out by the user in advance.
Payment
Users availing support services on Githelp are required to pay an initial fee for initiatating the support session. Additionally, users will be charged a rate per minute for the duration of the support. Payment details will be communicated via email after the support session concludes.
User Rating
After the support session ends, users will receive an email containing payment information and a request to rate the support received. Your feedback is crucial for maintaining service quality and improving our platform.
Privacy and Confidentiality
Githelp respects user privacy and treats all information shared during support sessions confidentially. Personal data will only be used for the purpose of providing support and will not be shared with third parties without explicit consent, except as required by law.
Code of Conduct
Users are expected to engage respectfully and professionally during support sessions. Any form of abusive behavior, harassment, or violation of community guidelines will result in immediate termination of the support session and potential suspension from using Githelp's services.
Disclaimer
Githelp acts as a platform to connect users with experts for support purposes. While we endeavor to provide reliable assistance, Githelp cannot guarantee the resolution of every issue or the accuracy of the provided support. Users understand and acknowledge that the expertise of the available experts may vary.
Changes to Terms
Githelp reserves the right to update these terms at any time. Users will be notified of any changes, and continued use of the service implies acceptance of the revised terms.
Termination of Service
Githelp reserves the right to terminate or suspend access to the service for users who violate the terms of use or engage in improper conduct.
By using Githelp's services, you agree to abide by these terms. If you have any questions or concerns regarding these terms, please contact us at hello@githelp.app.