Business
Business
Business
Having a pool of users with different support needs, can make it challenging to structure help and payments in a good way, even for small organisations. With Githelp small and medium sized businesses can provide a flexible and easy-to-use technical support experiences to their users without any hassle.
Having a pool of users with different support needs, can make it challenging to structure help and payments in a good way, even for small organisations. With Githelp small and medium sized businesses can provide a flexible and easy-to-use technical support experiences to their users without any hassle.
Arman
Arman
Arman
Lars
Lars
Laura
Laura
Laura
Michael
Michael
You
You
Accept Payments
Accept Payments
Activate payments, set your own rates, and get regular payouts from the support provided.
Activate payments, set your own rates, and get regular payouts from the support provided.
Simplify Help
Simplify Help
Give your users a easy-to-use, streamlined support option.
Give your users a easy-to-use, streamlined support option.
Stay in control
Stay in control
Teams, compensations, rates and support setup can easily be changed by you at any time.
Teams, compensations, rates and support setup can easily be changed by you at any time.
ACTIVATE PAYMENTS
ACTIVATE PAYMENTS
Offload support expenses by introducing opt in for paid help.
Offload support expenses by introducing opt in for paid help.
Cover fully or parts of internal expenses related to support. Reduce the net cost, and help filter out who has the greatest need of help. The rates are of course set by you.
Cover fully or parts of internal expenses related to support. Reduce the net cost, and help filter out who has the greatest need of help. The rates are of course set by you.
CUSTOM SUPPORT LANDING PAGE
CUSTOM SUPPORT LANDING PAGE
Let your users pay by the ticket or get help through an SLA
Let your users pay by the ticket or get help through an SLA
Regardless of organisation size, a smooth support experience can give confidence in your product to your users. With Githelp you get an easy-to-use channel for them to solve their issues faster when needed - supplementing any AI-tools they are using.
Regardless of organisation size, a smooth support experience can give confidence in your product to your users. With Githelp you get an easy-to-use channel for them to solve their issues faster when needed - supplementing any AI-tools they are using.
Make it visible where your users are
SET COMPENSATIONS
SET COMPENSATIONS
Distribute payments automatically. If engaging your community.
Distribute payments automatically. If engaging your community.
Helpers you validate will be able to pick up tickets, and get paid for their efforts if they are outside your organisation. Payments are processed automatically with the rates and shares set by you.
Helpers you validate will be able to pick up tickets, and get paid for their efforts if they are outside your organisation. Payments are processed automatically with the rates and shares set by you.
STATISTICS & INSIGHT
STATISTICS & INSIGHT
See how your team is performing
See how your team is performing
See how your team and community are performing in solving tickets. Easily remove helpers that don’t live up to your standards, or follow them up directly to improve their performance.
See how your team and community are performing in solving tickets. Easily remove helpers that don’t live up to your standards, or follow them up directly to improve their performance.
DISCOVER NEW TALENT
DISCOVER NEW TALENT
Identify hidden gems in your support community.
Identify hidden gems in your support community.
Adding helpers is done in a minute and is cost-free. By engaging helpers in a low-key manner, you may identify talent in your community that you otherwise wouldn’t have seen. Maybe your community helpers are your next hires?
Adding helpers is done in a minute and is cost-free. By engaging helpers in a low-key manner, you may identify talent in your community that you otherwise wouldn’t have seen. Maybe your community helpers are your next hires?
ADD, REMOVE OR ACCEPT HELPERS
Dynamically manage your support team
Already a large team, or want to have a scalable setup? Support teams can consist of anything from 1 to several helpers.
1
Validate
Validate helpers in your core team or in your community. That allow them to get paid for support.
2
Notify
Validated helpers get ticket notifications in Discord, and can themselves pick tickets that fit their competence and availability.
3
Compensate
Choose paid support by default - or let your users opt in for paid support if in need of instant help. Make it accessible on the platforms you are present.
ADD, REMOVE OR ACCEPT HELPERS
Dynamically manage your support team
Already a large team, or want to have a scalable setup? Support teams can consist of anything from 1 to several helpers.
1
Validate
Validate helpers in your core team or in your community. That allow them to get paid for support.
2
Notify
Validated helpers get ticket notifications in Discord, and can themselves pick tickets that fit their competence and availability.
3
Compensate
Choose paid support by default - or let your users opt in for paid support if in need of instant help. Make it accessible on the platforms you are present.
ADD, REMOVE OR ACCEPT HELPERS
Dynamically manage your support team
Already a large team, or want to have a scalable setup? Support teams can consist of anything from 1 to several helpers.
1
Validate
Validate helpers in your core team or in your community. That allow them to get paid for support.
2
Notify
Validated helpers get ticket notifications in Discord, and can themselves pick tickets that fit their competence and schedule.
3
Compensate
Paid support by default - or let your users opt in for paid support if in need of instant help. Make it accessible on the platforms you are present.
ADD, REMOVE OR ACCEPT HELPERS
Dynamically manage your support team
Already a large team, or want to have a scalable setup? Support teams can consist of anything from 1 to several helpers.
1
Validate
Validate helpers in your core team or in your community. That allow them to get paid for support.
2
Notify
Validated helpers get ticket notifications in Discord, and can themselves pick tickets that fit their competence and schedule.
3
Compensate
Paid support by default - or let your users opt in for paid support if in need of instant help. Make it accessible on the platforms you are present.
FIND OUT IF WE MIGHT BE A FIT FOR YOUR PROJECT
FIND OUT IF WE MIGHT BE A FIT FOR YOUR PROJECT
Take our tour through the lens of different user groups
Take our tour through the lens of different user groups
Githelp was initially created to help OS projects add an extra source of funding and professionalise support, but has since been modified to also meet the needs of larger projects.
Githelp was initially created to help OS projects add an extra source of funding and professionalise support, but has since been modified to also meet the needs of larger projects.
Common questions
Common questions
Why should I consider Githelp when I use “XYZ” for support today?
Why should I consider Githelp when I use “XYZ” for support today?
Why should I consider Githelp when I use “XYZ” for support today?
What is the point if we already have LLMs?
What is the point if we already have LLMs?
What is the point if we already have LLMs?
We have Github issues and discussions, why Githelp?
We have Github issues and discussions, why Githelp?
We have Github issues and discussions, why Githelp?
Can we offer our support for free?
Can we offer our support for free?
Can we offer our support for free?
Who can receive payments?
Who can receive payments?
Who can receive payments?
Can I integrate this with our own solutions?
Can I integrate this with our own solutions?
Can I integrate this with our own solutions?