Githelp

Business / Organization

What is Githelp today

How to get started

How to use Githelp

Pricing

Planned roadmap

Want to read more about how the service works for repositories?

Get started

Last updated: December 04, 2024

What is Githelp today?

Githelp is a platform that connects businesses, organizations and solo developers with open source projects.

The connection is currently established through the browsing function on the Githelp website, where you can access the support landing pages of various OS projects, and create tickets there. Or, by going to registered OS projects´ Discord servers and using our assistant, for projects who have installed that.

The actual support is offered in three different ways:

Paid expert help - from core teams and/or validated experts
Free Community help
Free AI-support

To see upcoming functionality and plans going forward, head to our Planned roadmap.

Githelp is a platform that connects businesses, organizations and solo developers with open source projects.

The actual support is offered in three different ways:

Paid expert help - from core teams and/or validated experts
Free Community help
Free AI-support

To see upcoming functionality and plans going forward, head to our Planned roadmap.

Which repositories do we provide support for

We try to provide support for most OS repositories registered on Github, however divided into two categories. If the project has registered on our platform, the support is more extensive, as this means we have established a connection directly to the core team of the project. For the unregistered proejcts, the support is more limited, due to lack of such connection. As a user, one is encouraged to request a core team connection for any OS project one wants help for. It is completely free to do so, and is done from the support landing page of the repository in question.

Registered repositories

For registered repositories we offer:

Expert help instantly (if experts are online)
Community help* (free)
AI-support* (free and repo-specific)

*Community help and AI-support require that the repository has installed our assistant at their Discord server, normally in their help channel.

Unregistered repositories

For unregistered repositories we offer:

Expert help within 48 hours
AI-support* (free and repo-specific)

*AI-support is only offered for unregistered repositories if requested by the users.

For unregistered repositories we offer:

Expert help within 48 hours
AI-support* (free and repo-specific)

*AI-support is only offered for unregistered repositories if requested by the users.

Commission given to OS projects

All registered OS projects on our platform receive a 5-10% commission from any support provided on their project using Githelp. Acting as an alternative to donations for you as a user, and a potentially valuable additional source of funding for the OS project in question. Accumulated commissions generated from support on unregistered projects are set aside, and paid out to the project upon registration.

You can see the commission rates at the support page of each repository.

How to get started

Start with registering yourself. If you are a business or organization using OS, the right user category would be Business. You can make the registration here. You don´t have to be the contact person to start the process. Individual team members must register as User of support. That can be done through the same link.

If you want to use the service as multiple user groups, register one at a time.

When registered

After the registration we reach out, and coordinate these details directly with you:

Which OS repositories your team is using, that you would like a direct connection to.
Which team members that are validated for support
Monthly withdrawal limit for your business

You can of course add, remove or change this information later if you want.

After the registration we reach out, and coordinate these details directly with you:

Which OS repositories your team is using, that you would like a direct connection to.
Which team members that are validated for support
Monthly withdrawal limit for your business

You can of course add, remove or change this information later if you want.

Inform your team

Every team member you validate for support, will have to register a user. That is something we coordinate directly with each individual. We will in that context also provide them with the necessary information on how to use the service, similar to this documentation.

We do also recommend that you as the business inform your team in a soothing communication channel yourself, about the support possibility. That could be Slack, email or any other channel you are using.

How to use githelp

All validated team members can use our service just as they want. We share similar documentation with all individual users you have validated. To see their documentation, go here.

Areas of use

Githelp can be used for various purposes, with the main aim of making your team more efficient. Increasing the production, getting past problems faster, and shipping more code. Examples of usage areas could be:

Bugs

Best practices
Breaking changes
Dependencies
Validate assumptions
Documentation
Mentoring
Code reviews

Want to read more about why qualified support can be valuable for your team, go here.

Bugs

Best practices
Breaking changes
Dependencies
Validate assumptions
Documentation
Mentoring
Code reviews

Want to read more about why qualified support can be valuable for your team, go here.

In use

As the registered business or organization, you will receive two pieces of documentation on a monthly basis:

Statistics on the last month´s usage (currently as a PDF)
Monthly invoice (if you have used the service the prior month)

These documents will be shared to the contact person´s email address between the 5th and 10th of the subsequent month of any usage period.

Besides receiving documentation, you may want to share the Browse repositories site to any team member that is stuck or have any OS-related technical questions. If you want to learn more about how the service will be used from your team members´perspective, go here.

As the registered business or organization, you will receive two pieces of documentation on a monthly basis:

Statistics on the last month´s usage (currently as a PDF)
Monthly invoice (if you have used the service the prior month)

These documents will be shared to the contact person´s email address between the 5th and 10th of the subsequent month of any usage period.

Pricing

Registering for Githelp is completely free. Your business is only invoiced if any of your team members have engaged an expert in helping with a particular issue. There are no cost per seat, meaning you can add as many people as you want free of charge.

Community help and AI-support

Community help and AI-support through the Githelp assistant, are services that are free to use. There are no costs associated with using these functionalities.

Expert Help

If creating a ticket and actively engaging an expert, you are charged a fee if someone claims your ticket and help is initiated. The fee is divided into two main elements - a starting fee and a fee per minute.

Ticket start fee - 15,00 USD
First 60 minutes - 1,50 USD/minute
After 60 minutes - 1,00 USD/minute

If no one claims your ticket, you are not charged any fee.

What happens if I pause the help?

You are only charged for the time a helper is actively trying to solve your issue. This means the elapased time of a voice- or video chat. Or the active text chatting time. If you for some reason decide to pause the help and return later, the time in between will of course not be charged.

If the helper uses any time on his own to do research or trying to solve the issue, outside your active chatting, this time will be included in the the charged help.

Who receives the fees?

All fees paid for expert help is split between the helper, the OS project and Githelp. In addition all fees come with a transaction fee, equivalent to the cost we have of making the transaction.

Githelp gets 0-10% of any transaction, while the Stripe fee is estimated at 2%. This means 88-98% of any transaction is shared between the helper and the OS project.

Planned roadmap

Githelp is currently at an early stage, but we have great plans for the coming months. We hope that our platform can grow and evolve with the community and its users.

Current roadmap

On a high level, we are planning for the following development and feature introductions:

Slack-assistant - Assistant that can be installed in your own Slack - November 27, 2024
Statistics dashboard that you can log into - November 27, 2024
VS Code GPT extension - Githelp available as a part of the GPT-service in VS Code - November 27, 2024

On a high level, we are planning for the following development and feature introductions:

Slack-assistant - Assistant that can be installed in your own Slack - November 27, 2024
Statistics dashboard that you can log into - November 27, 2024
VS Code GPT extension - Githelp available as a part of the GPT-service in VS Code - November 27, 2024

Do you have feature ideas?

If you have other ideas on what we should focus on, let us know. We appreciate any engagement from the community. Also thoughts related to the already listed features are highly appreciated.

Want to be an early user?

If there are any particular features you are extra interested in, and want to be an early tester/user of, let us know. We will in that case put you on the list of early notifications.